Institut Polaire is committed to protecting the safety and privacy of our site visitors and customers.


COVID-19 Safety

We have a strong covid policy in place to protect your safety. 

We ask all guests to sign in to our online registration upon arrival. If you are feeling unwell, awaiting test results or have been in contact with possible cases, please let us know and we will happily reschedule or cancel your reservation.


View some of our COVID-19 safety initiatives:

We have a COVID-19 Safety Plan

Maximum capacity limits

COVID-19 registration is a condition of entry

Contactless registration via phone or ipad

Online reservation system

Socially distanced tables and seating

Hand sanitising stations for guests and staff

Correct hand washing and sanitising procedure posters

Contactless and disposable menu and wine list

Contactless payment

COVID-19 protocol signage

Floor markers for social distancing

Regular cleaning and sanitising of high touch point areas

Regular cleaning of tables, bar and chairs between guests

Regular sanitising of work surfaces

Staff training on hygiene, cleaning and safety protocols

Gloves and face masks available for staff as required

Temperature monitoring of staff

Stay at home policy for unwell staff

Regular review of risk, regulations and systems.





Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.


Website Statistics
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help improve the services to our customers and ultimately provide the most appropriate products.


Protecting your security
We may use personal information provided by you in order to fulfill necessary COVID-19 or anti-fraud checks. This information may be disclosed to the Australian government, a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for safety and security purposes. We will not disclose information about our customers to third parties except where it is part of providing a service to you or government COVID-19 safety requirements.


Your Consent is important to us. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Third party websites
Our site may contain links to and from other websites.  If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.


Contacting us
Institut Polaire is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with Australia's Data Protection Act.

For any further queries or comments please contact us using our contact form.