Institut Polaire is committed to protecting the safety and privacy of our site visitors and customers.
We have a strong covid policy in place to protect your safety.
We ask all guests to sign in to our online registration upon arrival. If you are feeling unwell, awaiting test results or have been in contact with possible cases, please let us know and we will happily reschedule or cancel your reservation.
View some of our COVID-19 safety initiatives:
We have a COVID-19 Safety Plan
Maximum capacity limits
COVID-19 registration is a condition of entry
Contactless registration via phone or ipad
Online reservation system
Socially distanced tables and seating
Hand sanitising stations for guests and staff
Correct hand washing and sanitising procedure posters
Contactless and disposable menu and wine list
COVID-19 protocol signage
Floor markers for social distancing
Regular cleaning and sanitising of high touch point areas
Regular cleaning of tables, bar and chairs between guests
Regular sanitising of work surfaces
Staff training on hygiene, cleaning and safety protocols
Gloves and face masks available for staff as required
Temperature monitoring of staff
Stay at home policy for unwell staff
Regular review of risk, regulations and systems.
Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help improve the services to our customers and ultimately provide the most appropriate products.
Protecting your security
We may use personal information provided by you in order to fulfill necessary COVID-19 or anti-fraud checks. This information may be disclosed to the Australian government, a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for safety and security purposes. We will not disclose information about our customers to third parties except where it is part of providing a service to you or government COVID-19 safety requirements.
Your Consent is important to us. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.
Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.
Institut Polaire is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with Australia's Data Protection Act.
For any further queries or comments please contact us using our contact form.
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